New to HSS? We’ll guide you through the first few weeks of your journey and help you make the most of your new HSS Membership.
This is the 411 about day-to-day life at the facility. How to book your visits, cancel your visits, manage your spot on a waitlist, and more!
Chapter 3: Navigating the FacilityThe guidelines in this section have been created to ensure that we set clear expectations for all Members about how we do things around here. We strive to make each guideline as simple and fair as possible, but it’s normal to have some questions. Don’t be shy!
If there is anything we can do to clarify stuff in this handbook or improve your experience in any way, call us at 609-551-4980, or email
info@hanleystrength.com. We got you, Boo!
》Arriving for Your VisitArrive at least 5 minutes prior to your start time. Upon arrival, check in on the iPad at the Front Desk. Be ready to go because we start classes and training sessions on time.
At the official start time, any unoccupied spots may be made available to Members who are on Open Gym and would like a coaching session instead.
After the 7-minute grace period you will be asked to hop on a bike to warmup and your session will still end at the normal time it would. You may continue with your workout however the coach will not be available to coach after the hour period is up.
》How To Use Your Membership CreditsWith your HSS Membership, you have been allotted a specified number of class and/or training sessions to access each monthly billing cycle. During the term of your agreement, a new allocation of credits is available for your use, starting with your first auto-payment and expiring 30 days later.
Your unused credits will not carry over, so plan in advance, and use that shit!
》How to Book Classes and Training Sessions To book a class or training session go to the HSS Member Dashboard. From there you can visit our MINDBODY site directly and download the MBO App from the iPhone App Store or the Google Play Store.
Classes and training sessions are made available for booking on the 15th of each month at 12:00 pm ET for the following month. We highly encourage you to set yourself up for success and reserve your classes and training sessions early. Prime morning and evening times may be tough to book at the last minute!
Please don’t reserve more than one class or training session for the same day, so every Member has an equal opportunity to plan ahead.
》How to Cancel a VisitThere are three types of cancellations:
Early Cancellations: Class and SGPT reservations may be canceled with no penalty, anytime prior to 18 hours before the scheduled start time.
Late Cancellations: If you discover that you will be unable to make a class or training session and it’s beyond the Early Cancellation period, we ask that you Late Cancel your reservation. Your credit will still count as used, but this courtesy will allow another Ninja to book your spot and you will avoid a No Show Fee.
No Shows: If you are a no show for a class or training session, you will be charged a No Show Fee of $10 for each missed appointment. We don’t like these and don’t want to charge you, so thanks for letting us know if you’re not gonna make it!
》How to Use the WaitlistIf your preferred class or training session is full, you may opt to add yourself to a digital waitlist via MINDBODY.
Here are some important guidelines for managing your waitlist requests:
You should only waitlist yourself for one class or training session per day.
If you already have a reserved class or training on the same day, you should cancel your current reservation before adding yourself to a waitlist for a different class or training.
If you sign up for a class or session then ALSO sign up for a waitlist to play the odds, that’s cheating. It makes it hard for other Ninjas to book, because you’re taking two spots. And the unicorns will be angry. And their wrath is not to be trifled with!
If you are added to a class or training from the digital waitlist, you will be considered confirmed for that hour and normal cancellation policies apply. So, if you are no longer available for your waitlisted time, remove yourself from the waitlist.
The digital waitlist stops functioning two hours prior to each class, at which point you may opt to come in for open gym and perform a self guided workout without a coach (see below).
Note: In order to get waitlist notifications from MINDBODY, you must opt in to receive emails and/or texts in the “My Info” section of your MINDBODY user profile. Reach out if you need assistance in changing your settings.
》How to Use the "Open Gym"The digital waitlist function ends two hours prior to your session’s scheduled start time. At that point, the waitlist will no longer be referenced to determine the order of Members standing by to workout.
Instead, you may come in and perform a workout on your own as part of your Open Gym. If any spots are available at the start of the class, the coach will add you to the class based on the order of who showed up looking for a coaching session.
》How to Switch Appointments for the Same DayYou may move to another class or SGPT session on the day of your currently scheduled visit if there is space available and your confirmed visit has not yet occurred. All same day switches must be done in person and are subject to availability.
You can always standby for an earlier class by coming in person to The Clubhouse and signing up on the standby list.
》Other Cool Perks of Membership Open Gym Access - All Memberships get access to Open Gym to perform "self-guided" workouts. Please note that a coach will not be available to coach you during open gym times. If you have a new workout we suggest not to do that but to pick an older workout you have performed before and hit that during open gym and if you have any new workouts to learn book some appointments to learn them. The coach on the floor will be focusing on anyone in session so please be mindful of asking questions and potentially taking them away from members that are in session during that time.
Small Group Personal Training Workouts – All SGPT Members get access to three workouts per week. Once you’ve downloaded the TrainHeroic app that hosts our programs, you’re welcomed (and encouraged!) to use these workouts while in a muggle gym. This way you can be sure your workouts will always be effective and you’ll always know what to do when you hit the gym
COMING SOON! Homebody On-Demand Library – All HSS members can access our library of on-demand Homebody workouts. This means if you’re on the road, or out of town for the weekend, or simply can’t get to HSS for your workout, you’ve got a great resource to workout anytime, anywhere; no equipment necessary!
To access your On-Demand Homebody video classes, you can go to the Membership Dashboard or click this direct link
HERE.
NOTE: We send out the updated password each month in our “Book Your Shit” email/text on the 15th of the month. For the current password, email us at info@hanleystrength.com.
Over the course of your health and hotness journey, you might need to freeze, change your Membership, or even (GASP) terminate. It’s all easy.
Chapter 4: Managing Your Membership》First Things, First. We Want You to Like Us.Seriously. We genuinely want you to have an awesome time.
But if you don’t, all HSS services have a no-risk, no-hassle, 30-day money back guarantee. As a first-time Member who has never worked out at HSS before, you may terminate your agreement and receive a complete refund if you let us know you’re not digging it within 30 days of your first class or training session.
We want to be your home for health and hotness glory, but if you’re not having a good time in the first month, just let us know. We’ll help you find a better fit in someone else’s loving arms. #SingleTearFalls
》How to Freeze Your MembershipHave to travel for work? Wanna finally meet that long-distance cyber lover? We get it. Your gym membership shouldn’t keep you from living your best life. We make freezing (or suspending) your Membership painless.
The Membership Freeze Form can be found at hanleystrength.com/freeze
All 1 Year Memberships include 3 complimentary Freezes (anywhere in length from 2-4 weeks). After that, just pay $10 per week to freeze as long as you need. Medical exceptions are always taken on a case-by-case basis.
Your billing will be suspended for the duration of the freeze. The billing will automatically resume once the freeze period has ended. Any suspended payments will be added onto the initial term of your agreement, extending the Membership term by the length of the freeze.
Please allow 1-3 business days for us to process your request. We will do our best to accommodate last-minute requests, but our magic has some limitations.
》How to Change Your MembershipMaking changes to your membership is simple. Want to come more frequently or add classes or training sessions to the mix? Need to scale back a bit during your summer of weekend getaways? We can help.
The Membership Change Form can be found at hanleystrength.com/change.
You are welcome to upgrade or downgrade your membership at any time. Please know that downgrading your membership will result in restarting the clock — meaning that your membership term will start again at the beginning of your 1 year term.
Please allow 1-3 business days for us to process your request. We will do our best to accommodate last-minute requests, but our magic has some limitations.
》How to Terminate Your MembershipWe offer guilt-free Membership termination. Though we’d be sad to see you go, we’re committed to making the divorce as painless as possible. Give us a call at 609-551-4980 or email us at
info@hanleystrength.com to schedule a quick chat for us to get you squared away.
Please allow up to 3 business days post-chat for us to process your request.
Here are the most common termination scenarios:
Terminating at the end of your current Membership agreement. There is no charge as long as you give us sufficient time to process your termination. We’ll miss you.
Terminating your Membership early. Early termination of a 1 year Membership is a flat fee of $250.
Members on a Month to Month Membership can, you guessed it, cancel anytime after their first 8 weeks! Please give us 2 weeks advanced notice, if possible.
“No Fee” Terminations: If you have a medical issue that prevents you from utilizing your membership or if you move more than 10 miles from the HSS facility, you may terminate without penalty. We’ll just ask for a note from your doctor or a new billing address.
HSS is a fitness studio, but many of our members find a bunch of like-minded pals they didn’t know they were missing. You’ll find more about connecting with your fellow Members in this section.
Other stuff new members ask us all the time.